Where do I check in?
If you booked a Slopeside Condo or Village Condo, check in is at the Stateside Hotel 802-988-2752
If you booked a Timberline Cottage/Condo, check in is at the Golf Clubhouse 802-988-2760
Here is a handy map to help navigate at Jay Peak
Check in begins at 5:00 PM.
To Check In:
To check in, send one person per condo inside the building. The booking will be under the name of the person who booked on WeTravel. If you booked for multiple condos, the first name listed on the additional condo will be the name the booking is under at the check in desk.
Check In begins at Jay Peak at 5:00 PM. If you arrive before then, head to the check in front desk and see if your unit is ready for early check in - many will have this available.
(If you plan to arrive after 11pm and the Golf Clubhouse is closed, go to the Hotel Jay 802-327-2160. Consider calling ahead to the Club House if this is the case).
At the check in desk you will get your arrival packet, including lift tickets.
- Take a picture of your lift tickets!
Please take a picture of the Lift Tickets and Water Park party wristbands. Jay Peak’s guest team has taken corresponding pictures of the lift tickets and the water park wrist bands when they packed the arrival packets – if you’re missing anything please bring it up to the front desk staff right away, preferably within minutes of receiving the packet.
If you have condo questions or problems (for example, if you are missing a ticket in your arrival packet, or something is missing from your condo) call your check in desk.
If you need us for something more specific or booking related, please TEXT SnowRiders on our text-only line at (603) 367-3513 TEXT or email us at [email protected]
Text will allow us to address multiple parties at once.
We will respond ASAP to these texts but will be helping guests throughout the day and may not respond immediately. Text allows us to manage multiple parties' inquiries at once.
LIFT TICKETS + SKIING FRIDAY
If you bought Friday tickets, just go to the check in desk and send ONE person per condo inside to the front desk to collect your lift tickets. The first person in your condo will take all the lift tickets for your condo, in a packet. Take a photo of the Lift Ticket barcode! Once you have your tickets, go skiing.
Security Deposit:
Jay Peak also requires a credit card for a security deposit on the room (do not use a debit card or it will code as a purchase and take longer to refund). The first person to arrive must place the security deposit and take the full packet of lift tickets.
When can I actually get inside my condo?
Jay Peak check in begins at 6pm. If you're there early, check with the desk to see if your unit is available.
Parking:
Jay Peak requires that you only park one vehicle at the condos. If you have more vehicles, park at the resort parking lots and shuttle back to the condo. Don't get towed! (There might be a lot of spots, so this might not be necessary, but we are obligated to tell you. Just be cognizant that other guests need to park at the condos, too. Please don't take all the spots.)
Shuttles:
Call for shuttles from the condo phones at extension 7777. These shuttles run somewhat regularly around the resort and take requests for pickup at the lodging units.